Get help with a product purchased from BrandStored, a sister company of BRANDSTORED LLC.
Check your product's coverage
Any manufacturer or supplier warranty, including its duration and coverage, is as stated on the product page, invoice or warranty documentation supplied with the item. Warranty terms vary by product. Contact us with the product name or order number if you need help confirming the applicable coverage.
How to request support
- Email brandstored65@gmail.com with your order number and product name.
- Describe the issue and when it started. Include clear photos or a short video showing the fault, and a photo of the model label if available.
- Our team will review the information and explain troubleshooting, inspection and any return, repair, replacement or refund steps available for your item.
Please wait for our instructions before sending an item back. Do not email passwords, security codes or full payment-card details.
Manufacturing faults and product defects
Contact us if your product stops working as intended under normal use or you believe it has a manufacturing defect. The appropriate remedy depends on the fault, applicable warranty and your rights under UAE law. We will explain any assessment and proposed remedy before proceeding.
Damage and exclusions
A voluntary warranty may exclude accidental damage, liquid damage, misuse, normal wear, consumable parts or unauthorised modifications, as set out in the product's warranty terms. These exclusions do not remove rights or remedies that cannot be excluded under UAE law.
Damaged or incorrect on arrival?
Report an incorrect or damaged delivery within 48 hours for priority support. This reporting window does not limit your statutory rights. Eligible returns are accepted within 7 days of delivery in original condition, and replacements are available within 15 days where supported. See our Returns, Refunds & Cancellations page for the full process.
Need help?
Email brandstored65@gmail.com or visit our Contact Us page.