Returns, Refunds & Cancellations

Useful finds. Clear choices. Made for everyday life in the UAE.

Shop with confidence at BrandStored. This policy explains how to request a return, replacement, refund or cancellation.

1. Eligibility

Returns are accepted within 7 days of delivery for eligible products in their original condition.
Replacements may be requested within 15 days of delivery where supported by the product's replacement terms, subject to assessment and availability.
Items returned under our standard return policy must be unused, in their original condition, with all tags, accessories, manuals and original packaging.
Email clear product images and videos to brandstored65@gmail.com, together with your order number, product name and reason for the request.

These standard return conditions do not prevent a claim for a defective, damaged, incorrect or misdescribed product. Statutory rights and applicable warranty rights continue to apply.

2. Non-returnable items

Certain categories, including perishable goods, hygiene products, innerwear and made-to-order or personalised items, may not be eligible for change-of-mind returns. Product pages will indicate any applicable restrictions. These exclusions do not remove your rights if an item is defective, incorrect or does not match its description.

3. How to request a return or replacement

Email brandstored65@gmail.com within the applicable request period with your order details, images and videos.
Our team will review your request and provide the next steps, including return or collection instructions.
Pack the item securely with all supplied accessories and packaging. Please wait for our instructions before sending an item back.

For a change-of-mind return, any applicable collection or return delivery charge will be explained and agreed with you before arrangements are made. No return or remedy charges apply where UAE law requires a free remedy for an item for which we are responsible.

4. Refunds

Once an eligible return has been received, inspected and approved, we will arrange the refund and notify you. Refunds to your original payment method usually appear within 7–15 days after the refund is processed, depending on your bank or payment provider.

For cash-on-delivery orders, our team will agree an appropriate refund method with you. Refund amounts and any treatment of delivery charges will be explained before processing, in accordance with applicable consumer rights. If your refund has not arrived after 15 days, contact us with your order number.

5. Wrong, damaged or faulty items

If an item arrives damaged or is incorrect, report it within 48 hours of delivery for priority support. Share clear images and videos of the item, packaging and the issue with brandstored65@gmail.com. For faults discovered later, contact us as soon as you notice the problem.

We will assess the issue and provide the repair, replacement, return or refund remedy required by applicable UAE consumer-protection law. The 48-hour reporting window is for priority handling and does not limit statutory rights.

6. Cancellations

To request a cancellation or change, email us as soon as possible with your order number. We will confirm whether the order can be stopped before dispatch. If it has already been dispatched, we will explain the available next steps under this policy and applicable law.