Terms & Conditions

Useful finds. Clear choices. Made for everyday life in the UAE.

Last updated: 11 October 2026

Welcome to BrandStored. These Terms & Conditions explain the use of our website and purchases made through it. Please read them together with our Shipping & Delivery and Returns, Refunds & Cancellations policies.

1. About BrandStored

BrandStored is a sister company of BRANDSTORED LLC. Our online store serves customers in the United Arab Emirates. For questions about these terms, products or orders, email brandstored65@gmail.com.

2. Using our website

You must be legally able to enter into a purchase agreement, or shop under the supervision and authorisation of a parent or legal guardian. Use the website lawfully, provide accurate information and keep your account details secure. Do not misuse the website, attempt unauthorised access, submit fraudulent orders or interfere with its operation.

3. Products and descriptions

Review the product description, specifications, selected colour or option, bundle quantity and included accessories before ordering. Product availability may change. Images help illustrate the product; colour appearance may vary between screens, but this does not affect your rights if an item is materially different from its description.

Any product-specific warranty, return restriction or delivery schedule stated before purchase forms part of the relevant order terms. It cannot override mandatory consumer rights.

4. Prices, payment and promotions

Prices are displayed in UAE dirhams (AED). Applicable taxes, delivery charges and the final amount payable are shown before you confirm your order. The payment methods available for your order appear at checkout.

Discount codes and bundle offers are subject to the conditions shown with the offer. Prices may change for future orders. If a pricing or product-information error affects your order, we will contact you to explain the correction and available options, including cancellation and a refund of any amount paid for a cancelled item.

5. Orders and availability

Check your order, contact information and delivery address before submitting it. An automated order acknowledgement confirms receipt of your order. Fulfilment remains subject to stock availability and payment verification where applicable. If we cannot fulfil an item, we will notify you and arrange a refund for any amount paid for that item. We will not substitute a different product without your agreement.

6. Shipping and delivery

Available, in-stock items are delivered within 24–48 hours of order confirmation to supported UAE addresses under normal delivery conditions. Any different product schedule will be indicated or communicated before fulfilment. Please read our Shipping & Delivery policy for delivery details and possible delays.

7. Returns, replacements and refunds

Eligible products may be returned within 7 days of delivery in their original condition, with all tags, accessories and packaging. Supported replacement requests may be made within 15 days of delivery. Email product images and videos with your order details to brandstored65@gmail.com.

Approved refunds usually appear within 7–15 days after processing, depending on your bank or payment provider. Certain categories may have restrictions on change-of-mind returns. Read our Returns, Refunds & Cancellations policy for the full process, exclusions and cancellation requests.

8. Damaged, incorrect or faulty products

Report damaged or incorrect deliveries within 48 hours for priority support. This is not a deadline that removes your statutory rights. Contact us as soon as you discover any later fault. We will provide the remedy required by applicable UAE consumer-protection law. Product warranties, where applicable, are as stated on the product page or supplied warranty documentation; your statutory rights remain unaffected.

9. Privacy and communications

We use the contact and delivery information you provide to process and support your order in accordance with applicable UAE data-protection requirements. We may send necessary order, delivery and service communications. Do not email passwords, one-time security codes or full payment-card details.

10. Website content and availability

The website's branding, text, images and other content are protected by applicable intellectual-property rights. You may use the website for personal shopping; commercial copying or reuse requires the relevant rights holder's permission. Temporary maintenance or technical issues may affect website availability. Such issues do not remove our obligations relating to existing orders.

11. Consumer rights and complaints

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under UAE law. The return windows, packaging conditions and category exclusions for voluntary returns do not prevent a statutory claim concerning defective, unsafe, incorrect or misdescribed goods.

For a complaint, contact brandstored65@gmail.com with your order number and a description of the issue. You may also contact the relevant UAE consumer-protection authority. These terms do not restrict that right.

12. Governing law and changes

These terms are governed by the applicable laws of the United Arab Emirates. Disputes may be referred to the competent UAE authorities or courts, without restricting any mandatory consumer rights. We may update these terms for future purchases. The version applicable when you placed your order will continue to govern that order unless a change is required by law.